At Opalé Glassware, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may return the item(s) within 14 days of delivery for a refund, subject to the following conditions:
Return Eligibility: Items must be unused, in their original packaging, and with all tags attached. Items that are damaged, altered, or show signs of use are not eligible for return.
Return Process:
To initiate a return, please contact our customer service team at info@theopale.com with your order number and the reason for the return.
Once approved, we will provide instructions for returning the item(s).
Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item without tracking.
Refunds: Once we receive and inspect the returned item(s), we will process your refund within 3 business days. The refund will be credited to your original payment method.
Note: This return policy applies only to purchases made directly through our online store. Items purchased through third-party sellers may have different return policies.
If you have any questions or need further assistance, please contact our Customer Service via the Contact Us section.
