Welcome to Opalé Glassware! By accessing our website, www.theopale.com, or placing an order, you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use our site.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms and Conditions. If you are using the site on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
2. Product Information
We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions or other content on our site are accurate, complete, reliable, or error-free. We reserve the right to modify or discontinue any product without prior notice.
3. Orders and Payments
All orders placed through our site are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to the following:
Product availability
Errors in the product or pricing information
Fraudulent or unauthorized transactions
Payment must be made at the time of order placement. We accept various payment methods, which will be listed at checkout.
4. Shipping and Delivery
Shipping and delivery times are estimates and may vary based on availability and other factors. We are not liable for delays in shipping or delivery. Please refer to our Shipping Policy for more details.
5. Returns and Refunds
At Opalé Glassware, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may return the item(s) within 14 days of delivery for a refund, subject to the following conditions:
Return Eligibility: Items must be unused, in their original packaging, and with all tags attached. Items that are damaged, altered, or show signs of use are not eligible for return.
Return Process:
To initiate a return, please contact our customer service team at info@theopale.com with your order number and the reason for the return.
Once approved, we will provide instructions for returning the item(s).
Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of the returned item without tracking.
Refunds: Once we receive and inspect the returned item(s), we will process your refund within 3 business days. The refund will be credited to your original payment method.
Note: This return policy applies only to purchases made directly through our online store. Items purchased through third-party sellers may have different return policies.
If you have any questions or need further assistance, please contact our Customer Service via the Contact Us section.
6. Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Opalé Glassware or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Opalé Glassware shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of the website or any products purchased.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or related to these terms shall be resolved in the courts of Singapore.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site following the posting of changes constitutes your acceptance of those changes.
10. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us:
Email: info@theopale.com
Phone: +65 8510 5536
Address: 68 Circular Road #02-01, 049422, Singapore